{"id":3314,"date":"2023-08-11T09:00:34","date_gmt":"2023-08-11T02:00:34","guid":{"rendered":"https:\/\/bikin.website\/blog\/?p=3314"},"modified":"2023-08-14T14:32:16","modified_gmt":"2023-08-14T07:32:16","slug":"cara-membuat-live-chat-di-website-wordpress","status":"publish","type":"post","link":"https:\/\/bikin.website\/blog\/cara-membuat-live-chat-di-website-wordpress\/","title":{"rendered":"Cara Membuat Live Chat di Website WordPress, Gampang Banget!"},"content":{"rendered":"

Dalam menjalankan bisnis secara online<\/em><\/a><\/span>\u00a0melalui website, produk yang <\/span>oke <\/i><\/b>itu tidak cukup untuk membuat bisnis Anda berjalan lancar, lho. Kenapa begitu?<\/span><\/p>\n

Ini semua karena selain produk, <\/span>customer<\/span><\/i> juga <\/span>bakal <\/i><\/b>melihat pelayanan yang Anda berikan untuk mereka. Misalnya seperti seberapa cepat Anda merespon pertanyaan mereka soal produk di <\/span>chat<\/span><\/i>.<\/span><\/p>\n

Semakin cepat respon Anda, semakin baik pula penilaian mereka untuk bisnis Anda. Nah, untuk meningkatkan pelayanan ini, Anda bisa wujudkan dengan cara membuat <\/span>live chat<\/span><\/i> di website nih.<\/span><\/p>\n

Dengan adanya fitur <\/span>live chat<\/span><\/i> di website, akan ada banyak manfaat yang bisa bisnis Anda rasakan. Cara membuat fitur <\/span>live chat<\/span><\/i> di website ini pun sangat mudah, lho.<\/span><\/p>\n

Nah, untuk lebih lengkapnya, Anda bisa simak hingga tuntas pembahasan berikut ini, ya!<\/span><\/p>\n

Manfaat Fitur Live Chat di Website<\/b><\/h2>\n

Saat <\/span>customer<\/span><\/i> masuk ke website Anda dan melihat berbagai produk yang bisnis Anda tawarkan, mereka pasti memiliki setidaknya satu pertanyaan.<\/span><\/p>\n

Misalnya seperti <\/span>pengirimannya bisa sampai berapa hari ya? <\/i><\/b>Atau <\/span>kak produk ini bisa buat ini gak ya kira-kira?<\/i><\/b>\u00a0<\/span><\/p>\n

Jika mereka datang langsung ke toko, tentu pertanyaan ini bisa langsung terjawab, kan? Tapi, sekarang masalahnya mereka berbelanja secara <\/span>online<\/span><\/i> melalui website Anda.<\/span><\/p>\n

Lantas, siapa yang akan menjawab pertanyaan ini? Kalau tidak dijawab, bisa-bisa <\/span>customer<\/span><\/i> akan komplain ketika produk sudah sampai di tangan mereka.<\/span><\/p>\n

Tentunya ini akan menurunkan penilaian <\/span>customer<\/span><\/i> terhadap bisnis Anda, dong. Nah, di situlah fitur <\/span>live chat<\/span><\/i> ini berperan dalam bisnis Anda.<\/span><\/p>\n

Melalui fitur <\/span>live chat<\/span><\/i>, <\/span>customer<\/span><\/i> tidak perlu menjawab sendirian pertanyaan di kepala mereka. <\/span>Customer <\/span><\/i>bisa langsung bertanya pada Anda melalui <\/span>live chat<\/span><\/i> dan langsung mendapat jawabannya.<\/span><\/p>\n

Tidak hanya soal produk saat ingin membeli, melalui fitur ini <\/span>customer <\/span><\/i>juga bisa mengadukan masalah yang mereka alami saat menggunakan produk Anda secara langsung.<\/span><\/p>\n

Nah, cara ini bisa dibilang lebih efektif nih dibandingkan harus menghubungi bisnis Anda melalui kontak email maupun telepon untuk <\/span>customer service<\/span><\/i>.<\/span><\/p>\n

Dengan begitu, <\/span>customer<\/span><\/i> jadi lebih nyaman nih saat berbelanja secara <\/span>online<\/span><\/i> di website Anda. Yang mana, ini juga akan meningkatkan kredibilitas bisnis Anda di mata <\/span>customer<\/span><\/i>.<\/span><\/p>\n

Baca juga:\u00a06+ Kesalahan Fatal Pebisnis Online yang Harus Dihindari<\/a><\/strong><\/p><\/blockquote>\n

Cara Membuat Live Chat di Website WordPress dengan Plugin<\/b><\/h2>\n

Untuk membuat fitur <\/span>live chat<\/span><\/i> di website itu, caranya sangat mudah, kok. Apalagi untuk Anda yang menggunakan WordPress nih, tinggal <\/span>install <\/span><\/i>plugin <\/span>live chat<\/span><\/i> dan <\/span>setting<\/span><\/i> deh.<\/span><\/p>\n

Nah, di WordPress sendiri, ada banyak sekali plugin <\/span>live chat<\/span><\/i> yang bisa Anda gunakan. Misalnya seperti WP Live Chat, Tidio, <\/span>LiveChat<\/span><\/a>, <\/span>HubSpot<\/span><\/a> dan sebagainya.<\/span><\/p>\n

Namun, untuk pembahasan kali ini, kami akan menggunakan plugin WP Live Chat. Jadi, Anda bisa sesuaikan saja dengan plugin yang ingin Anda gunakan, ya.<\/span><\/p>\n

Kalau begitu, ikuti cara membuat <\/span>live chat<\/span><\/i> di website WordPress dengan plugin berikut ini, yuk!<\/span><\/p>\n

Baca juga:\u00a0Tambahkan 5+ Elemen Ini di Website Bisnis, Dijamin Makin User-Friendly!<\/a><\/strong><\/p><\/blockquote>\n

Langkah 1 – Membuat Akun dan Konfigurasi 3CX Live Chat<\/b><\/h3>\n

Untuk membuat <\/span>live chat<\/span><\/i> dengan plugin yang satu ini di website, Anda harus membuat akun lebih dulu nih di situs resmi <\/span>3CX Live Chat<\/b>.<\/span><\/p>\n

Kalau begitu, ikuti langkah-langkah berikut ini, ya!<\/span><\/p>\n

    \n
  1. Masuk ke <\/span>halaman 3CX Live Chat <\/b>di <\/span>sini<\/span><\/a>.<\/span><\/li>\n
  2. Di bagian <\/span>Sign Up<\/b>, klik <\/span>Sign up with Google <\/b>atau <\/span>email<\/b>. Anda bisa pilih sesuai keinginan.<\/span><\/li>\n
  3. Jika sudah, lengkapi <\/span>data diri <\/b>untuk membuat akun Anda di halaman<\/span> Complete your account<\/b>. Lalu, klik <\/span>Next<\/b>.<\/span><\/li>\n
  4. Di halaman <\/span>Hosted or DIY<\/b>, pilih <\/span>Hosted by 3CX<\/b>. Lalu, klik <\/span>Next<\/b>.<\/span><\/li>\n
  5. Di halaman <\/span>3CX Hosted<\/b>, pilih <\/span>Up to 10 users – 3CX StartUP<\/b>. Lalu, klik <\/span>Next<\/b>.<\/span><\/li>\n
  6. Nantinya, akan muncul halaman <\/span>Your 3CX StartUP is ready<\/b>. Klik <\/span>Let\u2019s Go<\/b>.<\/span><\/li>\n
  7. Pada halaman <\/span>Add users<\/b>, masukkan <\/span>data<\/b> users<\/i><\/b> atau <\/span>customer service<\/i><\/b> yang akan melayani <\/span>live chat<\/span><\/i>.\u00a0<\/span><\/li>\n
  8. Klik <\/span>Add user<\/b> di bagian bawah untuk menambahkan <\/span>users <\/span><\/i>baru. Lalu, klik <\/span>Next<\/b>.<\/span><\/li>\n
  9. Pilih <\/span>No <\/b>di bagian <\/span>SIP Trunk<\/b> dan klik <\/span>Next<\/b>.<\/span><\/li>\n
  10. Di halaman <\/span>Setup Live Chat<\/b>, pilih <\/span>Yes<\/b> pada <\/span>2 pilihan pertama<\/b>. Lalu, masukkan <\/span>URL website <\/b>Anda di bagian <\/span>Step 1 > <\/b>klik <\/span>SET<\/b>.<\/span><\/li>\n
  11. Nantinya, akan muncul <\/span>URL <\/b>live chat<\/i><\/b> di bagian <\/span>Step 3<\/b>. <\/span>Copy <\/span><\/i>URL <\/b>tersebut dan klik <\/span>Next<\/b>.<\/span><\/li>\n<\/ol>\n

    Langkah 2 – Install Plugin WP Live Chat<\/b><\/h3>\n

    Sekarang, Anda sudah memiliki akun di <\/span>3CX Live Chat <\/b>nih. Sebagai langkah selanjutnya, Anda harus meng-<\/span>install <\/span><\/i>plugin-nya lebih dulu di WordPress.<\/span><\/p>\n

    Nah, untuk caranya bisa ikuti langkah-langkah berikut ini, ya!<\/span><\/p>\n

      \n
    1. Login ke <\/span>akun administrator WordPress <\/b>Anda.<\/span><\/li>\n
    2. Pilih menu <\/span>Plugins > Add New <\/b>pada <\/span>menu bar<\/span><\/i> di sebelah kiri. \"cara<\/span><\/li>\n
    3. Pada <\/span>search bar<\/i><\/b>, cari plugin <\/span>WP Live Chat<\/b>. Lalu, klik <\/span>Install Now > Activate <\/b>pada plugin <\/span>3CX Live Chat<\/b>. \"install<\/span><\/li>\n<\/ol>\n

      Langkah 2 – Setting Plugin WP Live Chat<\/b><\/h3>\n

      Setelah plugin WP Live Chat berhasil ter-<\/span>install<\/span><\/i>, nantinya Anda akan dibawa ke halaman <\/span>3CX Live Chat Options<\/b>.<\/span><\/p>\n

      Nah, sebagai langkah selanjutnya, Anda harus melakukan beberapa <\/span>setting<\/span><\/i>-an lebih dulu nih di halaman tersebut. Yuk, langsung ke tahapannya!<\/span><\/p>\n

        \n
      1. Masukkan <\/span>URL <\/b>live chat<\/i><\/b> yang sebelumnya Anda dapatkan di kolom <\/span>3CX Talk URL<\/b> pada halaman 3CX Live Chat Options. \"cara<\/span><\/li>\n
      2. Untuk mengaktifkan <\/span>live chat<\/span><\/i> di semua halaman, klik <\/span>checkbox <\/i><\/b>Enable in all pages<\/b>.\u00a0<\/span><\/li>\n
      3. Atau bisa juga pilih <\/span>halaman <\/b>yang Anda inginkan di bagian <\/span>Just these<\/b>.<\/span><\/li>\n
      4. Jika semua sudah sesuai, klik <\/span>Save Changes<\/b> di bagian bawah.<\/span><\/li>\n
      5. Kalau sudah, kembali lagi ke halaman <\/span>3CX Live Chat <\/b>di <\/span>browser<\/span><\/i>. Lalu, klik <\/span>Next > Login <\/b>pada halaman terakhir saat membuat akun sebelumnya.<\/span><\/li>\n<\/ol>\n

        Langkah 3 – Menambahkan User Baru<\/b><\/h3>\n

        Begitu Anda meng-<\/span>install<\/span><\/i> plugin dan selesai mengaturnya, Anda akan langsung dibawa menuju halaman <\/span>3CX Web Client<\/b>.<\/span><\/p>\n

        Nah, di sinilah Anda dan tim <\/span>customer service<\/span><\/i> akan berinteraksi dengan para <\/span>customer<\/span><\/i> yang bertanya maupun mengajukan komplain.<\/span><\/p>\n

        Selain <\/span>chat<\/span><\/i>, di dalamnya juga terdapat berbagai fitur seperti mengatur tim, <\/span>call<\/span><\/i>, <\/span>meet<\/span><\/i>, panel, kontak dan pengaturan. Bahkan, Anda juga bisa mengatur <\/span>style<\/span><\/i> kolom <\/span>live chat<\/span><\/i> lho di menu <\/span>Office Settings > Voice & chat > <\/b>klik <\/span>icon <\/i><\/b>pensil <\/b>pada <\/span>live chat<\/span><\/i>.<\/span><\/p>\n

        Semuanya ini bisa Anda gunakan untuk melayani <\/span>customer<\/span><\/i> Anda secara <\/span>online <\/span><\/i>di website. Nah, dalam tahapan pertama, kita sudah membuat <\/span>users<\/span><\/i> yang akan melayani <\/span>customer<\/span><\/i> nih.<\/span><\/p>\n

        Tapi, tentunya suatu saat tim Anda akan bertambah, bukan? Untuk itu, Anda bisa menambahkannya ke dalam tim melalui fitur <\/span>Office Settings > Users<\/b>.\u00a0<\/span><\/p>\n

        Yuk, Mulai Layani Customer Lewat Live Chat di Website!<\/b><\/h2>\n

        Memiliki produk yang berkualitas memang penting dalam menjalankan bisnis. Tapi, pelayanan yang <\/span>oke <\/i><\/b>juga tak kalah penting nih.<\/span><\/p>\n

        Jangan sampai Anda kehilangan <\/span>customer<\/span><\/i> hanya karena pelayanan yang kurang memuaskan. Nah, membuat fitur <\/span>live chat<\/span><\/i> di website Anda jadi salah satu cara nih untuk memberikan pelayanan yang memuaskan bagi <\/span>customer<\/span><\/i>.<\/span><\/p>\n

        Untungnya, di WordPress sudah tersedia berbagai plugin yang bisa Anda gunakan untuk membuat fitur <\/span>live chat<\/span><\/i> di website. Tinggal <\/span>install<\/span><\/i>, <\/span>setting<\/span><\/i> dan <\/span>live chat<\/span><\/i> sudah siap digunakan deh.<\/span><\/p>\n

        Namun, selain melengkapi website dengan fitur <\/span>live chat<\/span><\/i>, Anda juga harus memastikan desain dan fitur lainnya di sudah <\/span>user-friendly<\/span><\/i>, ya.<\/span><\/p>\n

        Ini penting nih demi kenyamanan <\/span>customer<\/span><\/i> saat berbelanja di website Anda. Jangan khawatir juga kalau desain website Anda belum maksimal karena ada tim Bikin.Website yang siap membantu Anda.<\/span><\/p>\n

        Anda bisa konsultasikan konsep website secara gratis dengan tim kami. Setelah itu, biarkan tim Bikin.Website mewujudkan website impian Anda.<\/span><\/p>\n

        Mau Konsultasi Website Gratis!<\/a><\/p>\n

        Nah, sampai di sini dulu ya pembahasan kami kali ini. Semoga artikel ini bisa membantu Anda untuk lebih memaksimalkan fitur website bisnis Anda.<\/span><\/p>\n

        Jangan ragu juga untuk <\/span>drop<\/span><\/i> pertanyaan maupun pendapat Anda lewat kolom komentar di bawah, ya!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        Dalam menjalankan bisnis secara online\u00a0melalui website, produk yang oke itu tidak cukup untuk membuat bisnis Anda berjalan lancar, lho. Kenapa begitu? Ini semua karena selain produk, customer juga bakal melihat pelayanan yang Anda berikan untuk mereka. Misalnya seperti seberapa cepat Anda merespon pertanyaan mereka soal produk di chat. Semakin cepat respon Anda, semakin baik pula […]<\/p>\n","protected":false},"author":8,"featured_media":3316,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3,835],"tags":[1074,392],"class_list":["post-3314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips","category-website","tag-cara-membuat-live-chat","tag-wordpress"],"yoast_head":"\nCara Membuat Live Chat di Website WordPress, Gampang Banget!<\/title>\n<meta name=\"description\" content=\"Yuk, tingkatkan pelayanan bisnis Anda di website dengan cara membuat fitur live chat di WordPress! 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